Custom or personalized orders and items on sale cannot be returned or exchanged.

All orders are processed within 3-5 business days.

Yes. We proudly ship worldwide! Better yet, our tracked shipping provides comprehensive tracking events history, delivery time estimate, current parcel status and location.

Refunds will be reissued to the method of payment used during checkout.

Based on your location, our site will automatically select your currency for you. You can also change it manually if you wish, from the currency switcher. It works with 160+ currencies and converts prices instantly on any device.

You may. Buyers are responsible for return shipping costs. If the item is not returned in it's original condition, the buyer is responsible for any loss in value.

Absolutely, all orders are provided with corresponding tracking details.

We know how important your order is, so we aim to fulfil your orders as quickly as possible! While we cannot cancel or change an order once it has been placed, you are welcomed to return your items in accordance with our Conditions of Return Policy once your order has been delivered to you.

After we receive your order, we conduct control checks in order to ensure the product's quality prior to shipment. The processing time varies depending on the specific product with the average processing time being approximately 5~7 days; however, it can also be affected by the item's stock status.

VAT stands for Value-Added-Tax. EU member states a VAT tax will be collected for all goods entering the EU. VAT ranges from 17% to 27% depending on the EU member states, not including any applicable duties or fees. Ummati Al-Ghaliyah is not responsible for any customs tax or fees.